Hospitality
AI Agents for Restaurants
AI agents for restaurants — handle reservation enquiries, answer menu and opening-hours questions, and qualify catering leads without pulling staff off the floor.
Where the time goes
What restaurants lose to the phone and the inbox
The phone rings hardest during service
Peak call volume lands exactly when every member of staff is on the floor and nobody can reach the phone.
Most calls are the same four questions
Are you open, do you have a table for four tonight, do you have vegetarian options, where can I park.
Dietary questions carry real risk
Allergen questions need accurate answers from your actual menu data, not a confident guess.
Catering and private hire enquiries get lost
The highest-value enquiries arrive by the same phone line as a table for two and are the easiest to lose in the noise.
What we build
AI agent solutions for restaurants
A typical engagement uses two or three of these together. Which ones depend on where your enquiries arrive and what your team is already stretched by.
Reservation handling
Party size, date, time and seating preference are captured, and where a booking system is integrated the agent books directly rather than taking a message.
Menu and dietary answers
The agent answers from your current menu data only. On allergens it states what your menu records and directs anything uncertain to a manager rather than reassuring a guest incorrectly.
Opening hours and location
Hours, holiday changes, parking, accessibility and directions — answered every time, including from a locked phone at 1am.
Catering and private hire qualification
Head count, date, budget range, dietary needs and service style are captured, so your events lead receives a real brief.
Missed-call recovery
Calls that ring out during service trigger a follow-up message, so a table enquiry does not simply become a booking somewhere else.
Large party escalation
Bookings above the size you nominate always go to a person, because they affect the whole service.
Example workflow
Reservation enquiry during peak service
An illustrative scenario showing how the pieces fit together. It is an example, not a client case study — no real engagement or result is being described.
Trigger
A guest calls at 8:05pm on a Friday while the floor is full.
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The agent answers instead of the call ringing out at the host stand.
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It captures party size of four, tonight, and a preference for an indoor table.
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It checks availability against the rules or booking system you have connected.
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The only availability tonight is 9:45pm, which the agent offers along with two earlier slots tomorrow.
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The guest takes tomorrow at 7:30pm and mentions a nut allergy.
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The allergy is recorded on the reservation and flagged to the kitchen in the booking note.
Outcome
The booking is captured and the allergy is on the ticket, without anyone leaving the floor mid-service.
Sample conversation
How the agent handles a typical enquiry
A scripted illustration. It is not connected to a live model, calendar or business system.
Customer
Do you have a table for four tonight around 8?AI agent
Let me check. Tonight at 8pm we are fully committed, but I have 9:45pm this evening, or 7:30pm tomorrow. Would either of those work?Customer
Tomorrow at 7:30 is fine. One of us has a nut allergy — is that okay?AI agent
I will add the nut allergy to your booking so the kitchen sees it. Our menu marks dishes containing nuts, but for anything prepared alongside them the head chef will confirm on the night.Customer
Perfect, thank you.AI agent
Booked — four guests, tomorrow at 7:30pm, nut allergy noted. Can I take a name and mobile number for the reservation?Questions
Restaurants: what people ask
Sector-specific questions. General questions about implementation are on the FAQ page.
Can the agent be trusted with allergy questions?
It is designed to be conservative here. It reports what your menu data records and escalates anything beyond that to a person. It is built not to reassure a guest about cross-contamination, because that depends on kitchen conditions on the night.
Does it connect to our reservation system?
Where your booking platform offers an integration we can use, yes. Where it does not, the agent captures the reservation request in a structured form for your host team.
What about very large bookings?
You set a threshold. Above it, the agent takes the details and hands the enquiry to a person, because large parties usually need a deposit, a set menu conversation or a floor plan decision.
Can it take orders?
Order taking is possible but is a separate project from reservations, since it needs live menu availability, pricing and payment. We would scope it on its own.
Will guests find it impersonal?
Most guests calling about a table want a fast, accurate answer. The tone is yours to set, and anything requiring hospitality judgement is designed to reach a person.
Related services
Services most used by restaurants
AI Voice Agents
Answer inbound calls, capture intent and route the calls that need a person.
Appointment Booking Agents
Take customers from first question to a confirmed appointment.
WhatsApp AI Agents
Respond, qualify, book and follow up on WhatsApp automatically.
Other industries
Discuss an AI agent for your restaurant
Tell us how enquiries reach you today and what your team spends the most time repeating. We will map the workflow from there.