Service
AI Voice Agents and AI Receptionists
Voice agents that answer inbound calls, capture caller intent, handle routine questions and pass the right calls to your team.
Channels
- Inbound phone
- Outbound follow-up calls
- Call overflow
- After-hours cover
What it does
What a ai voice agent handles
Answer on the first ring
Every call is picked up, including evenings, weekends and the moments when the front desk is already on another line.
Capture caller intent
The agent works out why someone is calling — new enquiry, existing customer, emergency, supplier — before anything else happens.
Handle routine questions
Opening hours, location, parking, services offered, and any pricing ranges you approve for the knowledge base.
Escalate cleanly
When a call needs a person, the agent transfers it or takes a structured message with the details your team actually needs.
Workflow
How a conversation moves through the agent
An example flow. The exact steps, questions and escalation points are set during discovery and are yours to change.
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Call arrives
An inbound call reaches the number you route to the agent.
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Identify intent
The agent greets the caller in your brand voice and establishes what they need.
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Resolve or qualify
Routine questions are answered directly. Sales enquiries are qualified against your criteria.
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Book or hand off
The agent books, takes a callback request, or transfers to the right person.
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Log the outcome
A transcript and structured summary are written to the destination you nominate.
In your industry
Where ai voice agents are used most
These pages go into the workflows and escalation rules specific to each sector.
Questions
AI Voice Agents: what people ask
More general questions are answered on the FAQ page.
Will callers know they are speaking to an AI agent?
We recommend disclosing it, and in several jurisdictions disclosure is a legal requirement. The greeting wording is yours to approve, and the agent will confirm it is an assistant if a caller asks.
What happens on a call the agent cannot handle?
You define the escalation rules. Typical setups transfer live to a team member during working hours and take a structured message outside them.
Which phone system does this connect to?
Voice agents run on a telephony provider that supports programmable call handling. Whether we route a new number to the agent or forward your existing one depends on your current setup, which we check during discovery.
Other services
Often built alongside this
Tell us what you want to automate. We’ll map the agent workflow.
A short conversation is usually enough to tell whether an agent fits your process — and where it would not.